Admin Support - Debt Project

We are looking for volunteers to assist with our Debt Project. The role involves contacting clients over the phone who have approached the service for debt advice. You will complete an online survey with clients to help us to understand what type of debt/money advice they need, gather information about their circumstances/debts and where appropriate book them an appointment to see a debt adviser.
This role will suit you if you want to develop your customer service skills or are interested in money matters and want to increase your knowledge and work alongside our experienced debt advisers.
We are looking for a minimum commitment of 7 hours per week. Day/s can be flexible to suit individual availability.

About Nucleus Legal Advice - Social welfare law in Kensington & Chelsea

Nucleus is an independent legal advice centre providing free, confidential impartial advice on most matters. They can provide assistance and representation at court or tribunal in our specialist areas of work. These include:

1. Benefits - e.g. income support, job seekers allowance, disability benefit etc.
2. Debt - e.g. credit, council tax etc.
3. Employment - e.g. sex or race discrimination etc.
4. Housing - e.g. homelessness, disrepair etc.
5. Immigration - e.g. asylum, nationality etc.

They mainly work with clients living in the SW5, SW7, SW10, W8, & W14 areas.

Times you can volunteer

Monday: Afternoons, Evenings

Tuesday: Afternoons, Evenings

Wednesday: Afternoons, Evenings

Thursday: Afternoons, Evenings

Friday: Afternoons, Evenings