Community Response & Important Information

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Anything you can do to make things a little less stressful for others during the Coronavirus outbreak can go a long way, especially for those in high-risk groups. Volunteer Centre Kensington & Chelsea is coordinating the community response to the crisis, and you can register your availability here

We expect to receive requests for support from local charities and organisations soon. Please bear with us during this evolving situation, we will be in touch with you as areas of need are identified.

If you are an organisation and need volunteers to support programmes or services you are running in response to the Coronavirus, please register the details here



Important Information


Government guidance - Coronavirus: How to help safely

Government response to Coronavirus

Visit the NHS website for advice on self-Isolation

For urgent medical help, contact the NHS 111 online service 

Click here if you are pregnant and worried about Coronavirus

Click here to get Coronavirus support as a clinically extremely vulnerable person

Click here and here to protect yourself from criminals exploiting COVID-19 fears

Click here to join NHS Nightingale


RBKC Information for staff and volunteers working in the community

Safeguarding adults for people self isolating

Safeguarding adults for Covid-19 volunteer group

Responding to Domestic Abuse

Coronavirus Scams


Mental health guidance for young people and children

The Government has shared some new guidance on how you can help young people and children with their mental health. Try some of their tips and remember to look after yourself as well.

There are a few ways you can stay well and work on your mental health. You can:

  • stay in touch with family and friends over the phone or on social media
  • try to keep yourself busy – you could try activities like cooking, reading, online learning and watching films
  • do light exercise at home, or outside once a day


New emergency fund launched to help local organisations with Coronavirus costs

Kensington and Chelsea community and voluntary organisations can apply for grants of up to £5k to cover immediate costs they are incurring as a result of the Coronavirus pandemic. The first wave of funding will focus on urgent needs, though later funding will support organisations to deliver services in new ways to support communities, and to ensure that their longer-term needs are considered by the funding community.

For more information please visit and to learn how to apply, head here


Support for rough sleepers

RBKC are working very closely with the Mayor of London to accommodate and support all rough sleepers. The Rough Sleeping Team are on our streets day and night identifying residents sleeping rough, and are responding to referrals from the public. Mental health specialists are supporting outreach services to make sure everyone has somewhere safe to stay.

If you wish to report someone sleeping rough you can email: Alternatively you can contact StreetLink: 0300 500 0914 or


Apply for a Hardship Fund

Are you a family or individual experiencing difficulties due to Coronavirus? RBKC have added an additional £500,000 to their Hardship Fund and you can now apply to receive support.

Residents can apply for a hardship grant online or by calling 020 7745 6464 between 8.30am and 5pm, Monday to Friday.

Learn more about the Hardship Fund here.


Council Tax Reduction Scheme

A Council Tax Reduction Scheme already offers 100% relief on council tax to the most in need. The Council is looking at extra help for the 3400 people of working age who currently receive partial support as part of its response to COVID-19.

You can find more information here.


Support for businesses

The Council is already supporting businesses offering rent relief to market traders and will be contacting businesses as soon as they know how the government’s business rates relief holiday will be implemented.

Click here for more information. 


Voluntary Sector, Agencies and Professionals helpline (V-SAP Helpline)

Kensington & Chelsea Social Council have set up a temporary helpline for the Voluntary Sector, other agencies and health professionals to call and ask about the support that is available locally for your clients, service users or patients during the Corona Virus Pandemic.

Call 020 7243 9804 or email The helpline is available Monday - Friday between 10am and 4pm.


ACAS - Coronavirus guidance, carrying over paid holiday and short term working

Click here for more information. 


Claim a grant through the coronavirus (COVID-19) Self-employment Income Support Scheme

You can now claim a grant from The Government if you are self-employed or a member of a partnership that have lost income due to coronavirus. The scheme will allow you to claim a taxable grant worth 80% of your trading profits up to a maximum of £2,500 per month for the next 3 months. This may be extended if needed.

Find out more here.


Claim for wage costs through the Coronavirus Job Retention Scheme

The Coronavirus Job Retention Scheme is a temporary scheme open to all UK employers for at least three months starting from 1 March 2020. Employers can claim for 80% of furloughed employees’ (employees on a leave of absence) usual monthly wage costs, up to £2,500 a month, plus the associated Employer National Insurance contributions. Employers can use this scheme anytime during this period.

Click here for more information.