Community Response & Important Information

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Anything you can do to make things a little less stressful for others during the Coronavirus outbreak can go a long way, especially for those in high-risk groups. Volunteer Centre Kensington & Chelsea is coordinating the community response to the crisis, and you can register your availability here


If you are an organisation and need volunteers to support programmes or services you are running in response to the Coronavirus, please register the details here




Important Information


Covid Restrictions

Find out here what is happening across the UK as restrictions ease after 12th April.



From Thursday 1 April, the Government has suspended Shielding (aimed at those who are Clinically Extremely Vulnerable).  The Covid-19 Hub will still be able to offer advice and help to people who need it, particularly if they are self-isolating.  This includes:

  • Transportation to medical and vaccination appointments.
  • Wide range of food shopping options. (Supermarket slots, Volunteer Food Shopping collection)
  • Check-in and chat support
  • Booking of vaccination appointments (Must be eligible and have received an invitation)
  • Access to information and support sessions concerning any questions regarding the vaccine

Read more


Coronavirus Health Champions

We know that many people have unanswered questions about the Coronavirus and the vaccinations that are available. Become a Health Champion and help your community by sharing accurate information to combat the spread of Coronavirus.

You can find more information here.



COVID-19 Vaccine Scams

There have been several reports of people being contacted by fraudsters offering the Covid-19 vaccine. The reports show text messages being sent providing a link for people to register their details to apply for the vaccine, some of which require payment. These text messages and links are not sent from or linked to, the NHS. 


Please note the NHS will Never:

  • Ask you to press a button on your keypad or send a text asking you to confirm you want the vaccine
  • Ask for payment for the vaccine or for your bank details.


If you receive a text message from an unfamiliar number:

  • Do not respond to it or click on any links
  • Do not enter any personal or log on details
  • Do not make any payment


The NHS will get in touch with you directly when it is your turn to be vaccinated

  • Please don’t contact your doctor or the NHS asking about vaccination; this is not a service that you are able to book in advance.
  • The NHS will contact you when your turn comes in the months ahead. If you are contacted, please do attend the appointment.
  • We would encourage those over 80 and in the government’s priority list to be ready to accept their invite when called by their GP, reading the covid19 vaccination guide for adults leaflet is a good way to prepare – you can find this leaflet here.
  • You can also hear local GP Genevieve Small talk about her experience of having the vaccine.
  • In the meantime, it is vitally important that we all continue to follow the national public health guidance: wash your hands regularly, wear a face covering in enclosed spaces and maintain safe social distancing. Covid-19 is still very prevalent and highly infectious: the risk of catching it is the same as ever for people who have not been vaccinated.



COVID-19: Help with shopping and food

You can find details on the range of food and shopping support available here.



Have you downloaded the NHS COVID-19 App? The app will be used, alongside contact tracing, Click here for more information.


Managing youth sector activities and spaces during COVID-19

Following the government's announcement on 31st October 2020, the youth sector has been moved to RED on the National Youth Agency readiness framework. The readiness levels are set in line with government requirements and the four levels - red, amber, yellow and green, determine the types and amounts of youth activities permitted. Read more


Volunteering and how you can help the community

Click here for more information on what you can do to help.


Self-isolation Advice -Update

The Chief Medical Officers for England, Scotland, Wales and Northern Ireland have updated the self-isolation advice for anyone who has symptoms of, or confirmed COVID-19. Previously, the advice was to stay at home for 7 days if you have a positive result or have symptoms of the virus. This has now been updated to 10 days.

Although it’s still limited, stronger evidence shows that people with COVID-19 who are mildly ill and recovering from the virus have a low but real possibility of being able to infect others between 7 and 9 days after becoming ill with the virus. 


NHS Track and Trace 

The NHS Track and Trace service is the latest tool in the fight against Coronavirus. The system will help to trace the spread of the virus and isolate new infections. 

Community Information
Government Guidelines


COVID-19 BAME Deaths and Health Inequalities

It has been reported that people from black, Asian and minority ethnic groups are dying disproportionately from the Coronavirus. 

Click here to read the review into how different factors have affected COVID-19 risk and outcomes.



Government response to Coronavirus

Government guidance - Coronavirus: How to help safely

Visit the NHS website for advice on self-Isolation

For urgent medical help, contact the NHS 111 online service 

Click here if you are pregnant and worried about Coronavirus.

Click here for information on Coronavirus and Children.

Click here to get Coronavirus support as a clinically extremely vulnerable person.

Click here and here to protect yourself from criminals exploiting COVID-19 fears.

Click here for more Information if you are a NHS Volunteer Responders


Information for staff and volunteers working in the community

Safeguarding adults for people self isolating

Safeguarding adults for Covid-19 volunteer group

Responding to Domestic Abuse

Coronavirus Scams


Mental Health

Mental health guidance for young people and children

The Government has shared some new guidance on how you can help young people and children with their mental health. Try some of their tips and remember to look after yourself as well.

There are a few ways you can stay well and work on your mental health. You can:

  • stay in touch with family and friends over the phone or on social media
  • try to keep yourself busy – you could try activities like cooking, reading, online learning and watching films
  • do light exercise at home, or outside once a day


Coronavirus and Mental Health

Click here to download short guide for people with severe mental illnesses on practical ways to protect and support physical health during the pandemic.


Counselling & Support 

The Caravan Telephone service is a free service offering a core service of listening and emotional support. Open seven days a week, there is no need to book or arrange in advance. Call 020 7103 1802, email, or click here for more information. 


Bereavement support for families

Important information on the help and support available and to help bereaved families, friends or next of kin make important decisions during this national emergency.

Please click here for more information. 


Voluntary Sector, Agencies and Professionals helpline (V-SAP Helpline)

Kensington & Chelsea Social Council have set up a temporary helpline for the Voluntary Sector, other agencies and health professionals to call and ask about the support that is available locally for your clients, service users or patients during the Corona Virus Pandemic.

Call 020 7243 9804 or email The helpline is available Monday - Friday between 10am and 4pm.


Domestic Abuse

New Government Guidance on Domestic Abuse

Click here for more information.


Ascent Moving Forward Group

Ascent Moving Forward Group is a 6-8 week educational programme for women and girls aged 16 plus, who have experienced or are at risk of domestic and / or sexual violence.

You can refer women from the following Boroughs: Bromley, Croydon, Ealing, Hammersmith & Fulham, Hounslow, Kensington & Chelsea, Lewisham, Tower Hamlets and Westminster.   

Before you send this referral, you will need to confirm whether your client is able to access sessions remotely online. Participants will need to have access to a smart phone, laptop, computer or adequate wifi / ethernet connection and a microphone and speaker on their device or headphones.

Download leaflet

Download referral form


Support for rough sleepers

RBKC is working very closely with the Mayor of London to accommodate and support all rough sleepers. The Rough Sleeping Team are on our streets day and night identifying residents sleeping rough and are responding to referrals from the public. Mental health specialists are supporting outreach services to make sure everyone has somewhere safe to stay.

If you wish to report someone sleeping rough you can email Alternatively, you can contact StreetLink: 0300 500 0914 or


RBKC Family Information Service website updates for COVID-19

You can find useful information and resources for families and those working with children and young people here.


ACAS - Coronavirus guidance, carrying over paid holiday and short term working

Click here for more information. 



Department for Education coronavirus helpline

The Department for Education coronavirus helpline is available to answer questions about COVID-19 relating to education and children’s social care. Staff, parents and young people can contact this helpline as follows:

Phone: 0800 046 8687

Opening hours:

8am to 6pm – Monday to Friday
10am to 4pm – Saturday and Sunday 

If you work in a school, please have your unique reference number (URN or UK PRN) available when calling the helpline.

Collection of guidance for educational settings on GOV.​UK

All of the Department for Education’s coronavirus guidance for educational settings can be found here.


Financial Aid 

Venture Centre Community Association Grant

The Venture Centre Community Association is offering a one-off grant, in the form of gas, electricity top up & food Vouchers, to vulnerable individuals and families living in North Kensington during the Coronavirus crisis.

Click here for more information
Click here to download the referral form


Apply for a Hardship Fund

Are you a family or individual experiencing difficulties due to Coronavirus? RBKC have added an additional £500,000 to their Hardship Fund and you can now apply to receive support.

Residents can apply for a hardship grant online or by calling 020 7745 6464 between 8.30am and 5pm, Monday to Friday.

Learn more about the Hardship Fund here.


Council Tax Reduction Scheme

A Council Tax Reduction Scheme already offers 100% relief on council tax to the most in need. The Council is looking at extra help for the 3400 people of working age who currently receive partial support as part of its response to COVID-19.

You can find more information here.


Emergency fund to help local organisations with Coronavirus costs

Kensington and Chelsea community and voluntary organisations can apply for grants of up to £5k to cover immediate costs they are incurring as a result of the Coronavirus pandemic. The first wave of funding will focus on urgent needs, though later funding will support organisations to deliver services in new ways to support communities, and to ensure that their longer-term needs are considered by the funding community.

For more information please visit and to learn how to apply, head here


Claim for wage costs through the Coronavirus Job Retention Scheme

The Coronavirus Job Retention Scheme is a temporary scheme open to all UK employers for at least three months starting from 1 March 2020. Employers can claim for 80% of furloughed employees’ (employees on a leave of absence) usual monthly wage costs, up to £2,500 a month, plus the associated Employer National Insurance contributions. Employers can use this scheme anytime during this period.

Click here for more information.


Chancellor sets out extra £750 million Coronavirus funding for frontline charities

Charities across the UK will receive a £750 million package of support to ensure they can continue their vital work during the coronavirus outbreak.

Click here for more information.


Support for businesses

The Government has agreed further grant funding for businesses. You can find out more about the support available on the Kensington and Chelsea Council Covid-19 portal.