The purpose of this role is to operate reception, provide administrative support to staff and other volunteers, and provide assisted information to clients.
Main duties and responsibilities include:
>Welcoming clients into the bureau and allocating appointments
>Answering the telephone, transferring calls and taking messages
>Keeping clients informed of waiting times
>Informing advisers that there are clients waiting
>Keeping reception orderly
>Keeping notice boards and leaflets up-to-date
>Managing incoming and outgoing post
>Creating, maintaining and archiving paper and electronic filing systems in accordance with the bureau's systems and procedures
>Any other admin and support duties required to ensure the smooth running of the bureau
We require a minimum commitment of six months.
About Kensington & Chelsea CAB Service
The Citizens Advice service helps people resolve their legal, money and other problems by providing information and advice, and by influencing policymakers.
They provide a free, confidential, independent and impartial advice service.
CAB also provide certificated training programme, recruit and train volunteers for admin, social policy and IT roles.
Times you can volunteer
Monday: Mornings, Afternoons
Tuesday: Mornings, Afternoons
Wednesday: Mornings, Afternoons
Thursday: Mornings, Afternoons
Friday: Mornings, Afternoons
Talking to others